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    <body>&lt;p&gt;&lt;span style=&quot;color: #352d20; font-family: Helvetica; font-size: 14px; line-height: 18px; font-weight: bold;&quot;&gt;In order for us to process all support requests quickly and efficiently for our clients, we request that all support and maintenance requests are sent to our Support Department.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;You can contact the support department by sending an email to&amp;nbsp;&lt;a href=&quot;mailto:support@bluetux.com&quot;&gt;support@bluetux.com&lt;/a&gt;&amp;nbsp;or by opening a support ticket (see above navigation).&amp;nbsp;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;Of course, some updates are a bit more complicated so the phone is always an option for our customers when needed.&lt;/span&gt;&lt;/p&gt;
&lt;h3&gt;How to Format a Support Request&lt;span style=&quot;color: #333333; font-size: 12px; font-weight: normal; line-height: 16px;&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/h3&gt;
&lt;p&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;Most support requests are very similar, and typically are just maintenance requests for changes to certain pages in a website. We recommend including the following information in the email, so that we can process the update as quickly as possible.&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;Your name&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;Best way to contact you (Phone, email)&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;Link to the page where you want changes made&lt;/span&gt;&lt;/li&gt;
&lt;li&gt;&lt;span style=&quot;font-family: Helvetica; font-size: 13px;&quot;&gt;List of changes that you want made to that page&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;div&gt;&lt;span style=&quot;font-family: Helvetica; font-size: small;&quot;&gt;&lt;span style=&quot;font-size: 13px;&quot;&gt;&lt;span style=&quot;font-style: italic;&quot;&gt;Remember, the best way to keep maintenance costs low, is to be as detailed as possible so that our staff can easily understand the changes. What makes sense to you, is not always as clear to someone who is not as involved with your project.&lt;/span&gt;&lt;/span&gt;&lt;/span&gt;&lt;/div&gt;</body>
    <created-at type="datetime">2009-03-27T08:24:16-07:00</created-at>
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    <replied-by type="integer">BLUETUX Support</replied-by>
    <submitter-id type="integer">860462</submitter-id>
    <title>Welcome to the BLUETUX Support Center</title>
    <updated-at type="datetime">2009-03-27T08:24:16-07:00</updated-at>
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